Terms & Conditions

Welcome to Moonline Travel Travel. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions.

1. About Us

Moonline Travel Travel is a professional travel consultancy operated by Ace Tours and Services LLC. We assist customers with travel planning, trip guidance, documentation assistance, and customer support services.

2. Acceptance of Terms

By accessing this website, engaging our services, or making a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

3. Services Provided

Moonline Travel Travel provides:

• • Travel guidance and expert advice
• • Trip planning and itinerary development
• • Documentation assistance (visas, passports, travel requirements)
• • Reservation support and booking modification
• • 24/7 customer support and travel assistance

All airline tickets, schedules, fares, baggage allowances, and policies are subject to the rules and regulations of the respective airline or service provider.

4. Pricing & Payments

We accept payments through credit cards (Visa, Mastercard, American Express), debit cards, bank transfers, and PayPal. All prices displayed are in US Dollars (USD) and are subject to availability. Prices may change without prior notice until the booking is confirmed. Additional charges such as taxes, airline fees, baggage fees, or processing fees may apply and will be disclosed before confirmation.

5. Booking Confirmation

A booking is considered confirmed only after successful payment is received and a confirmation email is issued to the customer. Moonline Travel Travel reserves the right to cancel or refuse any booking in cases of suspected fraud, unauthorized transactions, incorrect pricing, technical errors, or incomplete customer information.

6. Travel Supplier Policies

All bookings are governed by the terms and conditions of the respective airline, hotel, or travel supplier. Customers are responsible for reviewing cancellation policies, refund eligibility, flight change rules, baggage policies, check-in requirements, and passport and visa requirements.

Moonline Travel Travel shall not be held responsible for airline schedule changes, delays, cancellations, overbooking, or operational disruptions caused by third-party providers.

7. Refund & Cancellation Policy

Refunds and cancellations are subject to the rules and policies of the respective travel supplier. In many cases, certain bookings may be non-refundable, and service fees may not be refundable. Refund timelines depend on supplier processing times. Moonline Travel Travel does not guarantee refund approval from airlines or other suppliers. Any approved refund will be processed back to the original payment method where applicable. For details, please see our Cancellation Policy.

8. Chargebacks & Payment Disputes

Customers agree not to initiate unjustified chargebacks or payment disputes after receiving confirmed travel services, booking confirmations, or customer support assistance. In cases of fraudulent or abusive chargebacks, Moonline Travel Travel reserves the right to submit evidence to payment processors, recover associated financial losses, suspend future services, and take legal action where necessary.

9. Customer Responsibilities

Customers are solely responsible for:

• • Providing accurate traveler information
• • Verifying travel dates and passenger names
• • Ensuring passport validity
• • Obtaining required visas and travel documents
• • Following airline policies and government regulations

Any costs resulting from incorrect information provided by the customer shall be the customer's responsibility.

10. Travel Risks & Liability

Travel may involve risks including flight delays, cancellations, weather disruptions, government restrictions, immigration issues, and health-related travel restrictions. Moonline Travel Travel shall not be liable for losses, damages, missed connections, additional expenses, or disruptions caused by airlines, airports, governments, natural events, or third-party service providers.

11. Service Delivery

Upon confirmed payment, customers will receive their booking confirmation and documentation via email within a reasonable timeframe, typically within 24 hours. The service is considered commenced upon issuance of the booking confirmation.

12. Intellectual Property

All content on this website including logos, branding, text, graphics, website design, and images is the property of Moonline Travel Travel and may not be copied, reproduced, or distributed without written permission.

13. Prohibited Use

Users agree not to use the website for unlawful purposes, attempt fraudulent transactions, abuse customer support, interfere with website operations, or use stolen payment methods. Violation of these terms may result in immediate termination of services.

14. Privacy

By using our website, you also agree to our Privacy Policy regarding the collection and use of customer information.

15. Modification of Terms

Moonline Travel Travel reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms will become effective immediately upon posting on the website.

16. Governing Law

These Terms & Conditions shall be governed in accordance with the laws of North Carolina, USA. Any disputes arising from the use of this website or services shall be subject to the jurisdiction of appropriate courts in North Carolina.

17. Contact Information

For customer support or legal inquiries, please contact: